Shipping and Returns

FREE Shipping Australia & New Zealand


All shipping is carbon neutral and sent using Australia Post. 


Australia/ NZ = $0 FREE

International = $20 Flat Rate 

If you're a fellow Aussie or NZ neighbour postage is included. For our international friends there is a flat rate of $20. 

Delivery times:

All packages will be shipped within 10 days. You'll get an email update with a tracking number to let you know it's on its way. 

Plus if you provide your phone number AusPost will let you know when to expect delivery by text. 

Estimated delivery times are in flux (thanks Covid). 


What to expect:

Your strap will be sent in a recycled mailer on recycled card. Actual recycled, repurposed, responsible, sorry Instagram, we're putting the planet first.

The card can be recycled and the mailer dropped at a red recycling bin at your supermarket. The postcard is printed on recycled card, use it as a bookmark, share it with a friend. 


So it didn't work out. That's Ok. Sometimes you just need to try something to know.

New products: 

Contact me within 14 days of receipt if this is not the right tool for you.


Expect to be asked for purchase details and to share what didn't work (I want to learn how I can do better).  



Once a lock is lasered with your personal details it's yours. Reach out to your local studio to meet your namesake to pass it on. Or, your could turn the lock into a keychain. 

Warranty claims:

Here's where buying locally wins. If anything goes wrong in your first two years I can help you out with repairs and replacement parts if necessary.


You'll be asked to return the strap in it's current condition for assessment and provide a phone number to discuss the best course of action. 

What to do: 

Reach out by email for the returns postal address Share some details on when the strap was purchased and what sort of help you need (returns/repairs). Be sure to include your name and phone number so we can get in touch.  


Refunds will be made into the account used to purchase after the product is returned and assessed. There is a $10 fee taken off your refund for restocking as pre-loved.

Note that no action will be taken until the strap is received. You are responsible for return postage costs.    


Sustainably Sourced

From local and renewable resources.


Handcrafted in Melbourne by skilled artisans

Responsible Design

Endurance tested designed to last.